Flooding Update | Air New Zealand Update on Flight Disruptions

Are you planning to fly around this time? Or are family and friends arriving and needing to pick them up from the airport? Air New Zealand shared their insight on significant flight disruptions on its network following the flooding emergency in Auckland.

“As the airline works to process the backlog of customers and flights, the priority is to get our domestic customers who need to travel urgently to where they need to go. Customers needing to travel can rebook online or via the Air NZ app. Those who don’t have urgent travel are being encouraged to make full use of our flexibility policies,” said Air New Zealand Chief Operational Integrity and Safety Officer Captain David Morgan.

While Auckland Airport is scheduled to open its international terminal from 5 pm on 28 January 2023, Air New Zealand advises there is still a lot of work to assess whether flying its scheduled departures is possible.

“We’re doing everything in our power to minimise the impact on our customers and get everyone to their destinations as quickly and safely as possible.

“Our top priority at this time is the safety and wellbeing of our customers and hardworking employees. We’re working closely with airport authorities and other agencies to manage the situation and keep everyone informed of the latest developments.”

Advice for customers booked to travel:

  • The Air New Zealand app is the easiest way for customers to stay up to date with flight details and changes
  • Most customers can self-serve via the Manage Booking tab on the Air New Zealand website
  • Air New Zealand will endeavour to notify and rebook customers to the next best alternative over the next 48 hours
  • As the contact centre is experiencing extremely high volumes of calls, Air New Zealand ask that only those with travel over the next 24 hours contact them directly.
  • The airline’s travel alerts page has the most up-to-date information on operating flights – the contact centre team do not have any more details than this
  • Travelling out of Auckland? Please don’t travel to the airport until you receive an update that your flight is going ahead